Effective date: August 11, 2026
burtsbees lists product prices and settles online orders in USD.
Published merchandise service path — Transaction scope
The sections distinguish live product information, order operations, delivery events, and customer remedies. It covers USD pricing, live-checkout card options, issuer authorization, fraud review, taxes, holds, and original-method refunds. This page applies specifically to burtsbees and its selection of products and merchandise published for purchase on the current storefront.
Accepted cards
Supported card networks are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options actually displayed at checkout and approval by the issuer. We do not promise an installment plan, cryptocurrency, digital wallet, or other method unless the live checkout offers it.
Charges and applicable tax
The full order total is shown before submission. Taxes are collected when required by applicable law. An approved refund is sent to the original payment method under the Refund Policy and usually posts 5–10 business days after issuance, depending on the financial institution.
Approval and security checks
The issuer or payment provider may approve, decline, or hold a transaction. We may use reasonable fraud screening, address verification, and confirmation requests. Authorization confirms neither acceptance nor shipment of an order.
Processor security
Shopify and the applicable payment providers handle payment information. We use reasonable safeguards and do not ask customers to email complete card details, but no electronic payment or storage system can be guaranteed completely secure.
When a payment does not complete
If checkout is declined, verify the card number, expiration, security code, billing address, funds, and issuer restrictions. A bank may show a temporary authorization for an incomplete order; the issuer controls when that hold is released.
How to reach the merchant
burtsbees
Email: Support@burtsbecad.shop
Phone: 701-934-5676
Physical address: 2665 Fox Farm Rd, Grand Forks, North Dakota, 58203, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).