Effective date: August 11, 2026
The burtsbees support team handles pre-purchase questions and post-order needs, including delivery, returns, payments, and privacy choices.
Published merchandise service path — Support route
The sections distinguish live product information, order operations, delivery events, and customer remedies. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to burtsbees and its selection of products and merchandise published for purchase on the current storefront.
Verified contact methods
Brand / merchant: burtsbees
Email: Support@burtsbecad.shop
Phone: 701-934-5676
Physical address: 2665 Fox Farm Rd, Grand Forks, North Dakota, 58203, United States
What to include
For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.
When support is available
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). Messages arriving outside those hours are reviewed on the next business day.
Policy questions
Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@burtsbecad.shop. You may also contact us about accessibility or another issue using the same verified details.
How to reach the merchant
burtsbees
Email: Support@burtsbecad.shop
Phone: 701-934-5676
Physical address: 2665 Fox Farm Rd, Grand Forks, North Dakota, 58203, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).